Coronavirus Essential Information

Coronavirus Essential Information

Phoenix Hospital Group remains open during the Covid 19 pandemic, providing the same excellent level of care we are famous for.

Coronavirus (COVID-19) (5)

Coronavirus Essential Information

Phoenix Hospital Group remains open during the Covid 19 pandemic, providing the same excellent level of care we are famous for.

Essential information for patients and visitors regarding COVID-19 (Novel Coronavirus)

Phoenix Hospital Group continues to help the NHS deal with a significant increase in waiting list numbers by treating NHS patients. We are also able and willing to treat all private patients with no restrictions. Nevertheless we need to put in place additional measures for your safety which we describe below. In designing these measures we meet and exceed all UK guidelines and continually review them to minimise inconvenience while maximising safety.

We encourage all patients to maintain social distancing, wear a face covering when entering the hospital and during your stay and to wash their hands frequently to minimise the risk of spread.

Our staff and consultants

All our staff have regular antibody screens. All staff and consultants confirm daily they have no symptoms and have their temperature taken. They are required to wear the necessary PPE at all times.

Outpatient visits to Phoenix Hospital Chelmsford

You will be asked a number of questions before you can attend for a consultation, imaging or blood test and if there is no evidence you are infected you will then be given your appointment. Please arrive on time as we minimise the number of patients in the building. You may be asked to wait in your car until your appointment time. We regret no accompanying adults or children will be allowed in with the exception of a carer.

On arrival we will take your temperature and ask you to confirm you have no symptoms and have not been in contact with an infected person.

We will ask you to wash your hands before, during and after your visit. Your consultant and staff may wear PPE and we will clean the room before and after your visit.

Surgical admissions to Phoenix Hospital Chelmsford

The government has classified two types of hospital. Most will be Covid Managed Hospitals that admit unscreened patients as emergencies or out patients and aim to keep them separate from screened patients. Phoenix Hospital Chelmsford does not admit emergencies and has separate areas for the outpatient clinics and the theatre and ward suite so can provide a high level of safety, by taking the patient directly to their admission room where every patient in the theatre and ward suite has passed the three part screening. Three part screening comprises.

  • An enhanced questionnaire undertaken as part of our world leading preassessment 
  • A PCR test from the nose undertaken less than 72 hours before admission
  • A period of complete isolation

We do not admit any surgical patients who have not been screened and we do not allow any visitors to the ward area. We appreciate this is inconvenient but by three part screening we can reduce the risk of a patient being infected to literally one in a million and provide you with the safest possible treatment.

When you arrive you will have your temperature taken and be shown directly to your room. We only have single patient rooms which further minimises risk. Your nurse will check your three part screening.

After your operation we ask you to remain in your room. When you are ready to leave we will escort you to the front door to be met by your responsible adult. You may need to isolate after your operation, and your surgeon and nurse will advise you based on your particular operation

We have produced a number of documents which provide further information. If you have any questions your consultant will be happy to discuss them with you. You are welcome to contact us.

Key contacts

General enquiries: 01245 801234

[email protected]

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